Refund Policy

Last updated: Feb 5, 2026

This Refund Policy explains how refunds are handled for purchases made on the CBT Platform operated by SMEU ENTERPRISES.

1. Digital Services

All exams, subscriptions, and premium features provided on this platform are digital services. Once access is granted, refunds are generally not provided.

2. Failed or Duplicate Payments

If your payment is deducted but access is not granted, or if a payment is charged more than once, please contact our support team within 48 hours.

3. Unauthorized Transactions

If you believe a transaction was unauthorized, notify us immediately so we can investigate and take appropriate action.

4. Processing Time

Approved refunds (if applicable) are processed within 5–7 business days and credited to the original payment method.

5. Contact

For refund-related questions, contact us at cbtpro.official@gmail.com.